I abide by the New Zealand Privacy act and legislation surrounding Privacy Protection.
The privacy of my clients is important to me. This statement sets out how I deal with your ‘personal information’. That is; information that could identify you, or is related to the identity of an individual.
You consent me to holding records and personal information/ disclosures that include any information you send & disclosures you make during appointments and communications with me.
What personal information do I collect?
In order to be able to communicate with you, provide you with homeopathic support and remedies, I will ask you to provide certain information. This includes; Name, Gender, Date of birth, Home address, Email address, telephone number and Medical history (this means any information pertaining to (the history of) your state of health and wellbeing, needed in order to provide you with appropriate homeopathic support).
Over the course of our working relationship I will add the notes of any communications and consultations, details of the conditions for which you have consulted me and the remedies and other therapies that I have prescribed or recommended.
How do I collect this personal information?
All the information collected is obtained directly from you at the point of booking, via a pre consult data/ history form or during your consultations.
Your consent is required in order to ensure my compliance with data protection legislation. By booking a consultation on my online diary, I will ask if you consent to these terms.
This information will be stored on my personal computer which is password protected and backed up in case of corruption. Patient folders are password protected.
How long do I keep your personal information?
Your information will be stored for 10 years after your last consultation. At that point, your file will be securely destroyed and any digital information will be erased from my computer systems.
How do use this personal information?
I use your personal information to analyze the conditions for which you have consulted me and to prescribe remedies and other therapies.
I will communicate with you by email, by telephone or video call, or messaging service online and through the internet.
With whom do I share your personal information?
I do not share your personal information
How your information can be updated or corrected
To ensure that I have accurate and up-to-date information, you need to inform me of any changes you believe I should make to the personal information I hold. You can do this by contacting me by any of the methods previously described.
Under data protection legislation, you have the right to inspect the personal information I hold about you. You can make a request to do so by contacting me and I will endeavor to respond within 14 working days.
Storing your personal information
Client Notes
Client files are stored on my personal computer or are paper-based and are held securely within my consulting room. I take steps to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
Booking System
I currently use the online booking service Setmore.com This means your name and contact details are stored on their secure hosting. These details will not be shared with anyone else. Your information on the booking platform ensures we can book consultations in your own time zone and I can send reminders by email, take payments if required and you can easily change your appointments if needed.
Mailchimp
I use Mailchimp emailing service to keep my clients informed of news, courses, homeopathic information, special offers and package deals. Your first name last name and email address will be stored on the program. If you do not wish to receive these emails you can unsubscribe at any time. Once you unsubscribe your email is kept in a holding list so that it cannot be added again to the list.
Personal Emailing
Your email address is held securely on the servers of my email providers.
Changes to this policy
This policy may change from time to time. If I make any material changes, I will make you aware of them.